Refund and Returns Policy
Effective Date: December 27, 2024
At WebPariz, we are committed to ensuring our customers are completely satisfied with their purchases. If you are not entirely happy with your purchase, our Refund and Returns Policy outlines the process for returning items and obtaining a refund.
By making a purchase from WebPariz, you agree to the terms outlined in this policy.
1. Return Period
You can return most products within 30 days of receiving your order for a full refund or exchange. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
2. Non-Returnable Items
Certain items are exempt from being returned. These include:
- Products that are marked as non-returnable or final sale.
- Opened or used items that cannot be resold, including but not limited to:
- Personal care products (e.g., headphones, electric shavers).
- Software or digital downloads.
- Gift cards.
Please verify the return policy on specific products before making a purchase.
3. Return Process
To initiate a return, please follow these steps:
Contact Us: Reach out to our customer service team at info@webpariz.net or call 540-820-9969 to request a return authorization. Provide your order number, the reason for the return, and the items you wish to return.
Return Authorization: Once we receive your request, we will provide you with a return authorization number and instructions on how to return the items.
Package the Items: Carefully pack the item(s) in their original packaging, including all accessories, manuals, and any free gifts received with the purchase.
Ship the Item Back: Use the provided return instructions to send the items back to our warehouse. Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.
4. Refunds
Once we receive your returned item and it meets the conditions for a refund, we will process your refund. Refunds are typically issued within 7-10 business days of receiving your return. The refund will be issued to the original payment method used for the purchase.
Please note that the original shipping charges are non-refundable.
5. Exchanges
If you wish to exchange an item for another product, please contact our customer service team for assistance. Exchanges are subject to product availability.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@webpariz.net or 540-820-9969. We will assist you with a return and send you a replacement item or process a full refund. In these cases, we will cover the return shipping costs.
7. Late Returns
Returns made outside the 30-day return window will not be accepted. We recommend that you initiate your return as soon as possible to ensure eligibility.
8. How to Contact Us
For any questions or concerns regarding our Refund and Returns Policy, or if you need help with your return, please contact us:
Email: info@webpariz.net
Phone: 540-820-9969
Address: 3867 Meadowview Drive, Hudson, Michigan, United States